Engagement Partner · Cognizant · ISB Alum

Raghavendra
Kali Prasad

Strategy-Focused Engagement Partner

CX & Digital Transformation Product Modernisation GenAI Enablement

Nearly 13 years steering large-scale digital programmes — currently leading a $30M+ transformation portfolio for a Fortune 10 enterprise. ISB Business Analytics alum with an MBA in Strategy & Operations, bridging executive strategy with end-to-end delivery accountability.

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13+
Years Experience
$30M+
Portfolio Managed
750+
Global Resources Led
Core Competencies

What I Bring to the Table

♟

Strategic Consulting

Business analysis, market intelligence, competitive research & advisory for C-suite stakeholders.

⚙

Program Management

End-to-end delivery governance across Agile, Waterfall & DevOps frameworks with full budget accountability.

📊

Data Analytics & BI

Predictive modeling, ML algorithms, KPI dashboards using Python, R, Tableau & Power BI.

🔄

Process Optimization

Risk management, operational excellence, and automation strategies for efficiency gains.

🤝

Stakeholder Management

D-suite relationship management, contract negotiations, and cross-functional team leadership.

📈

Sales & Revenue Growth

Pipeline management, client acquisition, service line sales, and business development strategy.

🗺

Customer Journey Mapping

Experience design, requirement gathering workshops, and product roadmap development.

💰

Budgeting & Forecasting

Performance metrics, demand prioritization, financial tracking & business forecasting.

Professional Journey

Work Experience

Cognizant Technology Solutions Current Nov 2024 – Present
Senior Manager & Engagement Partner
Cognizant Technology Solutions · Full-time
Hyderabad, India · Hybrid
  • Leading a $30M+ digital transformation portfolio for a Fortune 10 enterprise across customer experience, product modernisation, and GenAI enablement initiatives.
  • Spearheading CX & digital transformation across 750+ global resources with full delivery accountability across product, platform, and assisted channel programmes.
  • Enabled 30% YoY portfolio growth by aligning technology investments with client business outcomes across digital, CX, and MarTech ecosystems.
  • Driving GenAI-led use cases in marketing automation, campaign personalisation, and internal productivity tooling.
  • Defined standardised agile estimation and delivery frameworks across 15+ capability towers (UI, Backend, Pega, AEM, QA, DevOps, and more).
  • Leading senior stakeholder engagement (VP, Senior Director level) for roadmap alignment, SOW governance, and operational compliance.
  • Achieved measurable impact in churn reduction, NPS uplift, and cost optimisation across customer journeys.
Cognizant Technology Solutions Oct 2022 – Oct 2024 · 2 yrs
Program Manager
Cognizant Technology Solutions · Full-time
Hyderabad, India
  • Led product delivery for digital experience platforms and offer management systems in the telecom sector; oversaw roadmap execution, backlog prioritisation, and E2E agile delivery.
  • Drove successful delivery across 12+ Agile Release Trains (ARTs) ensuring zero slippage on high-priority feature sets.
  • Reduced post-order defects by 40% by partnering with analytics and testing teams to improve funnel conversion.
  • Owned critical product capabilities including mobile plans, promo orchestration, and user journey personalisation.
  • Led cross-functional teams across UI, Backend, Pega, and AEM — improving NPS and self-serve adoption metrics.
Cognizant Technology Solutions Mar 2021 – Oct 2022 · 1 yr 8 mos
Senior Business Analyst
Cognizant Technology Solutions · Full-time
Hyderabad, India
  • Led business workshops to understand client needs, prepare requirement documents, and define product designs.
  • Collaborated with clients and senior management to finalise RFPs, System Requirement Documents, and Use Case Stories.
  • Developed high-performing teams through coaching and knowledge sharing, resulting in measurable improvements in team performance.
  • Created dashboards using Tableau and other BI tools for effective data visualisation and executive reporting.
Vamshi Rubber Limited Oct 2019 – Mar 2021
Business Consultant
Vamshi Rubber Limited · Full-time
Hyderabad, India
  • Led business workshops to define requirements and design solutions; developed product roadmaps and business forecasting models.
  • Spearheaded Scrum development projects — building Product Backlogs, Sprint Planning, and Jira/Confluence implementation.
  • Advised executive teams on customizations, system enhancements, and deal renewals in collaboration with engagement management.
  • Analyzed business challenges using data-driven solutions — predictive modeling, ML algorithms, and automation strategies.
  • Designed and maintained KPI dashboards for leadership reporting using Tableau, Power BI, and Visio.
Fortune Tire Tech Limited Mar 2016 – Oct 2019
Business Analyst
Fortune Tire Tech Limited · Full-time
Hyderabad, India
  • Conducted business research to expand pipeline and identify new growth potential across key accounts.
  • Liaised with key stakeholders to develop partnership strategies and drive business process improvements.
  • Performed data preprocessing and cleaning using statistical packages to generate forecasting insights.
Cognizant Technology Solutions Sep 2011 – Jun 2014
Quality Assurance Analyst
Cognizant Technology Solutions · Full-time
Hyderabad, India
  • Managed end-to-end STLC — functional, regression, UAT, compatibility, and mobile testing across multiple enterprise projects.
  • Worked on enterprise digital asset management solutions including assetSERV onboarding, customization, and OTMM DAM implementation.
  • Created and maintained test cases, test strategies, and defect reports ensuring quality delivery.
Internship
Netxcell Limited Internship Mar 2015 – Jun 2015 · 4 mos
Marketing Research Intern
Netxcell Limited · Internship
Hyderabad, Andhra Pradesh, India
  • Conducted in-depth secondary data analysis on the North American telecom industry to assess market potential for Netxcell's business expansion.
  • Studied key market entry factors including demography, government policies, mobile penetration, and target customer segments.
  • Forecasted data trends and made strategic recommendations based on scalability and technical edge of Netxcell's product portfolio.
Technical Expertise

Tools & Technologies

Analytical & Statistical

Python R Programming Advanced Excel SPSS SAS SQL

Visualization & BI

Tableau Power BI Matplotlib Seaborn

Big Data

Apache Spark Spark SQL Hadoop HDFS Hive

Project & Product Tools

Jira Confluence MS Office Suite SAP ERP Visio

Methodologies

Agile / Scrum Waterfall DevOps STLC

Domain Assets

Media Beacon OTMM Cognizant assetSERV
Academic Background

Education

2020 – 2022
Advanced Management Course in Business Analytics
Indian School of Business (ISB), Hyderabad
Executive Programme · Passed · Batch 14, Summer 2021
Insights Generation Engine Leveraging Customer Brand Conversations on Social Media
Apr 2022 · ISB AMPBA Capstone · Industry Partner: Max Life Insurance
Built an NLP-powered social media intelligence engine for Max Life Insurance to mine real-time customer brand conversations and generate actionable business insights. The system addressed five strategic outcomes: online reputation management, customer experience improvement, product development optimisation, marketing campaign fine-tuning, and competitive benchmarking.
NLP Sentiment Analysis SVM Naïve Bayes Text Classification Python Word Clouds
Faculty Mentor: Prof. Madhu Viswanathan, Institute of Data Science, ISB  ·  Industry Mentor: Vibhu Srivastava, AVP AI Works, Max Life Insurance
2014 – 2016
Postgraduate Diploma in Management
Institute of Management Technology, Hyderabad
Strategy & Marketing · CGPA: 8.73
Entrepreneurship Business Model — Customized Apparel via E-Commerce
Feb 2016 · IMT Hyderabad
Market research into India's online apparel sector (Flipkart, Amazon, Myntra, Jabong, Zovi) to design a customisable e-commerce model. Analysed demographics, per capita income, lifestyle segments, product categories, and cart/payment models to support a new customary design platform.
Business Environment in UAE & Challenges (STEP Programme)
Oct 2015 · IMT Hyderabad × IMT Dubai
Cross-institutional programme covering Finance, F&B, Engineering Services, and Energy sectors in the UAE. Topics included Gulf marketing strategies, oil & economic development, logistics, Islamic finance, and cross-cultural management.
Growth Determinants of Small Firms in Indian Manufacturing
Oct 2015 · IMT Hyderabad
Investigated links between manufacturing investment and growth strategy. Categorised firm growth into eight clusters and identified skill development, IT adoption, product diversification, and market integration as key growth predictors for small-sized Indian manufacturers.
Growth, Product Life Cycle & Consumer Buying Behaviour — Coca-Cola
Jan 2015 · IMT Hyderabad
Applied Phillip Kotler's marketing management frameworks to analyse Coca-Cola's growth and PLC strategies. Used primary (questionnaire survey) and secondary data to understand soft-drink consumer perception and buying behaviour across segments.
2007 – 2011
Bachelor of Engineering
Chaitanya Bharathi Institute of Technology, Osmania University
Mechanical Engineering
Heat Pipe Based Heat Sink for Railway Diesel Locomotive Engines
Dec 2010 – Jun 2011 · Final Year Project · CBIT / Osmania University
Demonstrated the energy-saving potential of a heat pipe based heat sink for cooling IGBTs in railway diesel locomotive panels. Evaluated thermal performance, maintenance-free operation, and low-space-requirement advantages of heat pipe applications in industrial settings.
Society of Automotive Engineers India (SAE India) — Student Member
Nov 2009 – 2011 · CBIT Student Chapter / Osmania University
Selected as student member of SAE India's CBIT chapter. Represented and advocated for students at departmental and faculty advisor appointments, supporting the chapter's academic and professional development initiatives.
Certifications

Professional Credentials

ISTQB Level 0 (2013) Tableau Business Analyst (2020)
Let's Connect

Open to Strategic Conversations

Whether you're looking for a strategy consultant, a seasoned program manager, or a data analytics partner — let's talk about how I can add value to your organisation.

k.r.kaliprasad@gmail.com +91-9550-290999 LinkedIn Profile

Proficient in English · Hindi · Telugu